Panasonic KX-TDA100D Hybrid IP-PBX System

Panasonic KX-TDA100D Hybrid IP-PBX System

A Comprehensive Solution Tailored to Efficiently Meet Your Communications Needs Today and in the Future

Combining the benefits of traditional telecommunications with the advantages of contemporary IP technology, Panasonic’s KX-TDA100D Hybrid IP-PBX System provides the features and flexibility to handle all of your corporate communication needs — both today and in the years ahead. Incorporating an impressive array of advanced corporate telephony functions in a cost-effective package, the IP-enabled KX-TDA100D offers a wide range of capabilities to optimize your company’s communications. Solutions such as Wireless Mobility give you the freedom to respond to important calls when you are away from your desk or moving around the office, while advanced call centre functions make it easy to distribute calls, manage agents handling calls, and control internal use of the phone system, improving communication efficiency and allowing you to serve customers more effectively

Consistently Reliable Connectivity

Smooth, automatic hand-over between installed cell stations expands coverage to ensure consistent coverage and true communication mobility even in large workspaces. High connection quality is maintained as you walk around, with coverage seamlessly transiting from one cell station area to another, helping to prevent important business conversations from being interrupted.

Enhanced Mobility

With Panasonic’s Wireless XDP Parallel function, you can set your DECT handset to the same extension number as your desk phone, enabling you to receive calls when you’re away from your desk. Calls can be seamlessly transferred from the system desk phone to the DECT wireless handset or vice versa.

Small Call Centre Functions

With its intelligent call-handling functions, the KX-TDA100D can serve as the core of an efficient small contact centre for outstanding customer service. Use the KX-TDA100D to automatically distribute incoming calls as desired. Calls can be queued while your team is busy on the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered. If there is no reply or if the phones are all busy, music or pre-recorded promotional messages can be played on hold. You can also assign a backup extension as an overflow destination for calls not answered within a specified period of time. The system provides a variety of call distribution patterns. Effective use of the different patterns — Uniform Call Distribution (UCD), Priority Hunting, and Simultaneous Ring — can help you manage calls more efficiently.

Panasonic KX-TDA100D Hybrid IP-PBX System Group Features

• VIP Call（Priority Answer）
• CLIP Distribution
  
• Queuing Table

Panasonic KX-TDA100D Hybrid IP-PBX System Agent Features

• Log-in / Log-out -Ready / Not Ready
• Wrap up

Panasonic KX-TDA100D Hybrid IP-PBX System Supervisor Features

• Monitoring group activity in real time,  with real-time display view
• Historical analysis -Agent management with DSS
• Agent status monitor -Remote agent log-in / out by DSS
• Autoanswer by headset

Optional Voice Processing System Provides Intelligent Call Routing

When the optional KX-TVM50/200 Voice Processing System is installed, calls that cannot be answered immediately can be sent to a call queue and greeted with a friendly welcoming message. The messages are pre-recorded and can inform the caller that their call will be handled in the order it has been received by an agent as soon as one becomes available, or the messages can be used as a way to generate additional business opportunities by alerting the caller to a service the company offers, or a forthcoming sales promotion.

Caller ID Display on SLTs, DPTs, and IP-PT

The KX-TDA100D is compatible with Caller ID, which allows a user to see the caller’s information on the display of a single-line telephone that supports Caller ID display and digital proprietary telephones and IP proprietary telephones. Proprietary display telephones can be used to access the Caller ID log for the 100 most recent calls (Call Log). The system has 3,040 incoming and 1,520 outgoing common logs. Logged incoming calls can be called back easily.

Panasonic KX-TDA100D Hybrid IP-PBX System Features:

• KX-TDA100D System Capacity:
• Maximum CO (POTS) Lines: 96
• Maximum PRI Channels: 92 (4 Cards)
• Maximum T-1 Channels: 96 (4 Cards)
• Maximum IP Gateway Trunks (IP-GW4): 16 Channels (4 Cards)
• Maximum IP Gateway Trunks (IP-GW16): 64 Channels (4 Cards)
• Maximum Digital Extensions: 64 (128 with DXDP, Not Recommended with all sites)
• Maximum Analog Proprietary Extensions (KX-T7700 Series Phones): 24
• Maximum Single Line Telephones: 96
• Maximum IP Phones: 96
• Maximum Cell Stations: 32
• Maximum Wireless Phones: 128
• Maximum Door Phones: 16

KX-TDA100D Features:

• PC Based Programming
• T-1 or PRI Interface
• Caller ID Option
• Call Logging- Incoming and Outgoing Numbers
• Voice over IP Capabilities
• o Voice over IP Remote Phones
• o Ability to Connect Multiple Sites via Gateway Cards
• o Softphone Option
• Voice Mail Integration with Auto Attendant
• Centralized Voicemail Option with KX-TVA Voicemail System
• Works with KX-T7000, KX-T7200, KX-T7400, KX-T7600, KX-T7700, DT300 Series Phones and Single Line Telephones
• Compatible with the NT300 Series, NT136, and NT265 IP Phones
• Direct Inward System Access with Outgoing Message (DISA with OGM)
• Incoming Call Distribution
• Uniform Call Distribution
• Toll Restriction
• Personal Speed Dial Numbers
• Music on Hold/ Background Music Inputs
• External Paging Outputs
• USB Connection
• RS232 Output
• Ethernet Connection for CTI
• Bluetooth Compatible Phones
• Up to 30 Different Ring Tones
• Call Forwarding
• Conference Calling- 8 Parties
• Hotel/ Motel Features
• Off Hook Call Announce